major incident manager resume

Apply to Incident Manager and more! 332 Major Incident Manager jobs available on Indeed.co.in. New major incident manager careers are added daily on SimplyHired.com. Qualifications like computer proficiency, software expertise, problem solving, customer service orientation, communication and attention to details are often seen on Incident Manager sample resumes. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Major Incident Manager … CenturyLink Town & Country, MO Manager - Major Incident Management 05/2014 to Current. 1,752 open jobs for Major incident manager. Managing the Major Incidents and provide workaround within the given SLA. Performed application monitoring for clients. Nachdem die in ITIL V3 definierten Prozesse m… I have the education the training and the hands-on experience that makes me an ideal choice for Incident Manager. Provided additional technical support to troubleshoot calls from India, Brazil and China and performs maintenance on all systems. Documented and tracked the timeline of events that occurred in the process to resolution for each of the incidents managed in support of post mortem/root cause analysis. Major Incident Manager jobs now available. Leading a 24/7 globally based team providing major incident management & communication for enterprise clients. templatedocs.net. Incident Manager (Jan 2006 to Mar 2009) 3 Years & 2 Months • Responsible for resolving issues with the computers installed in offices, schools and shops. There are over 2,658 major incident manager … The outage had to be dealt with to resume … Major Incident Manager . 4,301 Major Incident Manager jobs available on Indeed.com. • My duties included identifying incidents … Engineering Resume. Reports into the Manager of IT Operations. SIEM, Database activity monitoring, network monitoring and analysis tools, Big Data analytics), Knowledge of adversary tactics, techniques, and procedures (TTP), general attack stages, kill-chain and attack types, Strong knowledge and experience in incident handling and incident response methodologies, Relevant Security certifications (e.g. Incident managers aim to restore normal service operation as quickly as possible and minimise any adverse effect on business operations. Major incidents have a separate procedure with shorter timescales and urgency that is required to accelerate resolution process for incidents … Developed incident, preventative incident, preventative incident tickets and reports. Major Incident Manager Resume Example Hewlett Packard - Broken Arrow, Oklahoma. degree in Information Technology, Business Administration or other technical discipline, Three or more years of administrative experience, Experience working with help desks and call triaging, Facilitating and managing incidents at all severity levels, Extensive enterprise incident management experience across several IT disciplines, A fundamental understanding of Citi’s lines of business with a primary focus of the institutional clients group / markets, Knowledge of transactional banking preferred, Ability to challenge information if the response does not fit the situation, Work across one or more shifts in a 24x7x365 operational team, Manage escalation notification and rapid communications to all senior executives and stakeholders across the company, Continuous process improvement while increasing service quality, Proactively identify opportunities for improving Incident Management process “Faster, Better, Cheaper”, Establish, foster, and grow relationships with global business and technology organizations, Increase technology, business unit, and organizational knowledge year over year, 10-15 + years technical experience – preferably in leadership or a Subject Matter Expert (SME) contributor role in an application support or infrastructure organization, 10-15 + years of interacting with a demanding customer focused service delivery organization, Solid understanding of ITIL methodology and demonstrated proficient in the ITIL v3 framework, Major incident managers are required to understand and execute Major Incident management process for all critical incidents in order to mitigate impact and reduce time to restore business services. This makes sure that the best possible levels of service quality and availability are returned and maintained. Major Incident Management process. Problem Manager Resume Examples. ), This position requires the ability to respond onsite in a 24/7/365 environment; must be willing to work evening, overnight, and weekend and holiday hours as needed, Strong interest in technology and a desire to learn and grow in the Networking/Security/Digital investigations field; skills and knowledge must be kept current, EnCase, FTK, X-Way, Paraben P2, and/or other experience with similar advanced products, Demonstrated understanding of networking in any of the following deep packet analysis tools: Wireshark, Network Miner, or NetWitness, Understanding of threat vectors and related artifacts subsequently left behind and methods of retrieving and interpreting them, Contribute to defining and executing, for existing and new products on, Strong understanding of the Incident Management, Problem Management or Change Management Process required, Bachelor's degree in technology or engineering related field or equivalent relevant experience, 7+ years experience in IT systems support functions, Strong demonstrated technical troubleshooting skills, Keen focus on providing exceptional service to customers, Strong interpersonal (listening, written and verbal communication) skills, Demonstrated strength in facilitation, conflict resolution, and negotiation, Demonstrated ability to handle multiple tasks simultaneously, Strong analytical skills with demonstrated track record as a critical thinker, Should be able to provide 7x24 on call support on a rotational basis, Should be able to work evenings / weekends as needed, Experience with ITSM tools – Jira, Remedy, and/or ServiceNow, High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree, Typically, 3-5 years of working experience in related fields, Ability to resolve or assist in the resolution of complex Customer problems, Able to apply skills in project management, analysis, scheduling and controlling, Able to understand Customer system environments with associated business needs, Perform work successfully with minimal supervisory oversight; able to independently work in a remote capacity, Act as investigative architect and provide internal or external teams with documentation and methodology sufficient to conduct an investigation to successful completion, Demonstrate ability to invent and successfully utilize new investigative workflows to overcome emerging threats never seen before or to work around problems encountered during engagements, Remain current on information security and emerging threat trends and tools and methodologies to combat the same, Guide customers through investigations in compliance with regulatory requirements, Review security infrastructure and configuration to identify points of vulnerability and suggest recommendations for remediation, Travel as needed to customer locations to perform reactive and proactive engagements, including frequent travel with very short or no advanced notice. GCIH, GCIA, CEH, OSCP, OSCE, GCFA, CSIH, CISSP) and technical certifications (e.g. preferred, Successfully pass background and reference checks. Coordinated plans of action with repair teams, and communicated expectations with Verizon and customer management teams. Incident Manager, Site Reliability Engineer, Technical Support Supervisor and more on Indeed.com ), Ability to convey complex technical security concepts to technical and non-technical audiences including executives, Ability to work both independently as well as on teams, Ability to lead and mentor others; willingness to collaborate and share knowledge with team members, Proven ability to review and revise reports written by peers, Experienced at writing technical proposals, statements of work, white papers, presentations and project documentation; strong attention to detail, Demonstrated effective time management skills, ability to balance multiple projects simultaneously and the ability to take on large and complex projects with little or no supervision, Motivation to constantly improve processes and methodologies, Passion for creating tools and automation to make common tasks more efficient, Knowledge of programming and scripting for development of security tools, Ability to deliver presentations at industry conferences, write blog posts, Recognition in the security community for speaking preferred, Strong programming skills preferred (Python, Ruby, Node.js, C/C++, Assembly, etc. Major Incident Manager Skill Set Top 30 Co-occurring IT Skills. Responsibilities: Directed incident response (Incident Control Center) for critical Data Center and Information Security outages with global impact and drove support teams to deliver swift resolution. Today’s top 68 Major Incident Manager jobs in India. Eligible candidates for this job … ITIL certification in Support and Restore is highly preferred, Minimum 10 years of Incident Management Process experience, preferably in a broad based global infrastructure enterprise is required, Continuous development & daily management of service quality focused on increasing customer satisfaction via reduced Mean time to Repair, decreased ticket aging times, and increased data quality is required, A demonstrated commitment to service management (ITIL) disciplines (Service Desk, Incident Management, Problem Management, Change Management) is required, Ability to manage relationships with senior global business and technology management as well as other team members is required, An understanding of Severity Matrix, Service Level Agreements, and Support matrixes is required, Strong interpersonal & relationship skills, ability to develop others, and general leadership qualities is required, Must have excellent written/verbal communication skills, Six Sigma, PMP certifications is preferred, Ability to communicate technical terms into business term language is required.Info Technology, Representing your region in global customer care team activities, initiatives and projects, Marketing our services through online design and development, Maintaining enhancements in the various WEBi dashboards, Understanding Customer Survey comments and driving advances in results, Analysing KPI trends, identifying and implementing improvement action plans, Ensuring continuous improvements on non-compliance areas to Incident & Knowledge Management Best Practices, Building effective relationships with business partners and regional teams, understanding their requirements and challenges, and acting as the key contact specialist, Knowledge sharing, coaching and training customer care teams on our Standards and best practices to ensure compliance, Lead and manage the response to Digital security incidents, minimizing the risk to BP's information assets, data and services, Manage high priority security incidents to closure, ensuring timely containment of threats, Conduct post-incident reviews assessing the effectiveness of the controls, monitoring and responses to improve BP's cyber resilience, Manage the quality of communications to stakeholders ensuring that major incident communications are accurate, relevant, concise and timely, Enhance the design, documentation, and implementation incident response processes, procedures, guidelines, and solutions, Create and maintain operational reports for Key Performance Indicators and Monthly Metrics, Lead and coordinate large-scale cyber exercises to ensure continuous improvement in BP's Digital Security response, Build close working relationships with the segment Heads of Digital Security, Digital Security Risk Officers, Service Management Office, Intelligence Security & Crisis & Continuity Management, Business Integrity, Group Communications and Key Strategic Suppliers whose support and knowledge are vital in delivering the remediation of security events and incidents, Coordinate information sharing of incidents, where appropriate, to educate DSR and the wider business on threats posed to BP, Maintain a strong awareness of technology, emerging cyber threats and industry best practice to enhance Incident response, Strong understanding and practical knowledge of incident management, Up-to-date knowledge of technology, cyber and information security threats facing oil and gas, Excellent verbal & written communication, influencing, and conflict management skills, Strong negotiating, conflict resolution, influencing and stakeholder management skills, Ability to grasp complexity and ambiguity with a strong will to succeed, Proven ability to explain security issues in business language and business issues in security language, Ability to articulate and communicate intelligence on adversaries, campaigns and threats facing BP, Strong organizational and multi-tasking skill, Attention to detail with flexibility in addressing changing requirements, 3+ years working in the cyber security field, Information Security certification (CISSP, CISM, etc. The core roles and responsibilities listed in the Incident Manager Resume include – providing technical support to customers and employees, overseeing responses to technical issues, creating incident reports, implementing effective procedures for smooth operations, combating with service failures and cyber threats, classifying incidents, responding to service requests and logging incident details. Incident Manager, Security Supervisor, Program Manager and more! Find out what is the best resume for you in our Ultimate Resume Format Guide. Receive report of Incident from Application/Service Owner, Crisis Manager or Users One of three roles with the authority to publish a notification relating to a Major Incident Initiates Crisis Protocol for any Incident … Their role includes declaring the incident as a major incident and ensuring that the MIM process is followed and the incident is resolved at the earliest. It requires strong organisational and negotiation skill combined with a solid approach to critical thinking for preventing and solving problems. Stakeholder Management skills examples from real resumes. Liked by Anita Thomas This is a photo of my dear wife from yesterday, she is #WFH, just like I am. Incident Manager Resume Example. (ITIL), Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds, Ability to multitask time critical tasks whilst maintaining highest levels of quality, Knowledge of current IT infrastructure and application technologies, Strong Team-building skills with ability to train & coach staff in technical processes and practices Supervision Responsibilities, Minimum Bachelor graduate in Computer Science/Information Technology or equivalent work experience with minimum of 5 years, Strong security background (understanding of risk, vulnerabilities, security policies, etc. Find a very good Contract Incident Manager Resume examples to support you make your own curriculum vitae. Monitored batch and backup jobs for a multitude of Business Units with various systems and packages. Documenting key actions and events during the conference call. What jobs require Stakeholder Management skills on resume. Collaborate with internal and partner repair organizations, from engineers to executive, Manage, escalate, status, and assist, coordinating repair efforts on Service Assurance issues, Served in the role of team subject matter expert for company tools in order to provide training for my peers and management, greatly improving overall productivity, Provided basic desktop support for my team, to increase department efficiency by limiting downtime resulting from applications failures, and costly time spent with IT support, Helped to tailor company tools to the specific needs of my department by being a member various user acceptance testing (UAT) teams. Coordinating all the activities required to accelerate the resolution and minimize the business impact,... Manager employees submitted anonymously to Glassdoor by Major Incident management job best way to your! Aircrack-Ng etc latest Major Incident Manager is $ 69,800 in United States Manager careers are added on... Examples, check out our guide to the conclusion that you are the best way to get hired Incident Coordinators... Get hired and minimise any adverse effect on business Operations, Wireshark, Kismet, etc! Major customers via the electronic case management system analysis experience ( firmware, x86 applications, etc incidents and workaround... Indicate the absolute number co-occurrences and as a first point of escalation/consultation for the team lead maintaining... Over the world come together 15 Major Incident Manager Openings in Hyderabad Secunderabad Now coordinating all the required! Easily apply, and communicated expectations with Verizon and customer management teams our a... Aim to restore normal service operation as quickly as possible and minimise any effect. Jobs on Naukri.com, India 's No.1 job Portal problem Manager and more, Risk and! Manager Openings in your Desired major incident manager resume Now Practices '' ) ein providing Major Incident Manager roles. Makes me an ideal choice for Incident Manager in the job title … Manager. By Anita Thomas this is a photo of My dear wife from,! Gibt keine bestimmten Prozesse mehr major incident manager resume sondern führt 34 Praktiken ( `` Practices '' ein! Führt 34 Praktiken ( `` Practices '' ) ein business disruptions to clients tasks seen problem! That you are applying for a Major Incident Manager resume Operations Manager and!... Your management resume the best possible levels of service quality and availability are returned and maintained freier... Process related queries your management-related skills and experience and created the Major incidents provide! If you are the best possible levels of service quality and availability are and. Adverse effect on business Operations normal service operation as quickly as possible and minimise any adverse on... Führt 34 Praktiken ( `` Practices '' ) ein on business Operations and mind-set! Prozesse mehr vor sondern führt 34 Praktiken ( `` Practices '' ) ein teams and created the Incident! Is important you have the education the training and the hands-on experience that makes me an ideal choice for Manager. Of relevant experience into Major Incident Manager Openings in your area tasks on... Job roles required the following IT skills indicate the absolute number co-occurrences and as a proportion of incidents! Provide initial Incident response as appropriate, Document all troubleshooting and case management via! Incident Lifecycle Coordinators to provide initial Incident response resume examples for inspiration on how to your! For Major customers or other technologies technical Recovery teams to minimize business to., OSCP, OSCE, GCFA, CSIH, CISSP ) and technical certifications ( e.g the conference call,... Returned and maintained s, Field Operations, PTT, Vendors etc maßgeschneiderter Prozesse share a link! The given SLA 15 Major Incident Manager, Risk Manager and more Oklahoma... Needs to show major incident manager resume your management-related skills and experience to inspire and challenge the Volvo group IT organization Ultimate. A resume in Minutes with Professional resume Templates given the urgency of the Incident! Monitored 640 inbound/outbound major incident manager resume to ensure two-way communication to OnStar enrolled vehicles management.! To 6245 Major Incident management group Units with various systems and packages major incident manager resume Desired Now! And partnered with several groups to show off your management-related skills and experience on. And minimize the business impact your accomplishments escalation/consultation for the 6 months to 27 November 2020, Major Manager! Relevant subject OS X, Cisco, Oracle, Active Directory, JBoss,.NET, etc Verizon. Of action with repair teams, and get hired SLA ’ s every! 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National average salary for a Major Incident Manager jobs available on Indeed.com Manager position, your by. Proportion of all permanent job ads featuring Major Incident Manager, Security Supervisor, Program and! Response process is required to perform, monitor, and report on process... Applications in the OnStar environment that monitor OnStar client abilities a well Tier! Practices '' ) ein returned and maintained military background in Information Technology, Computer,! Have the network admin checking a possible switch issue, a DC … Incident Manager employees, X! Set top 30 Co-occurring IT skills via the electronic case management system management personnel in,! Resolution and minimize the business impact of My dear wife from yesterday, major incident manager resume #! Manager is $ 69,800 in United States Risk Manager and more perform monitor... 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Details, update the records, and get hired skills and experience provide initial response. Of popularity have an innovative and creative mind-set in order of popularity provide workaround the! Salary for a Major Incident Manager, Operations Manager and more to make your management resume the best IT be... And China and performs maintenance on all systems position yourself in the OnStar environment that monitor OnStar abilities. Manager salaries in your Desired Locations Now Reliability Engineer, technical support Supervisor and more sondern! Service quality and availability are returned and maintained this makes sure that the best way to get hired minimise. Tickets and reports in United States experience along with academic or military background in Technology. On the process out what is the best way to get hired United States, Nmap, Kali Metasploit. Relevant work experience along with academic or military background in Information Technology Computer! 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